At Swords Casino (Dublin), we strive to provide our customers with the best possible support experience. We understand that issues can arise, and we're here to help you every step of the way.
Customer Support Availability
Our customer support team is available from 09:00 AM to 02:00 AM (Irish time), Monday through Sunday. You can reach us via phone, email, or WhatsApp for any queries or concerns.
Live Chat Support
We also offer live chat support for our customers visiting us at the venue. Our friendly staff will be happy to assist you with any questions or issues.
Please note that our live chat is available from 12:00 PM to 23:00 (Irish time), Monday through Sunday, within the venue premises only.
Email Support
You can also reach out to us via email for more detailed queries. We'll get back to you as soon as possible with a resolution or further assistance.
We strive to respond to all emails within 4 hours during our operating hours. However, please allow some time for our team to review and address your query thoroughly.
Help Centre
Before reaching out to us, we recommend checking our Help Centre for frequently asked questions (FAQs). Our FAQ section is designed to provide quick answers to common queries, saving you time and effort.
You can access the Help Centre from anywhere on our website or through the link provided at the bottom of each page.
Responsible Gambling Assistance
We take responsible gaming seriously. If you're concerned about your gaming habits or suspect someone may be experiencing problem gambling issues, please reach out to us directly for assistance.
We also recommend visiting Responsible Gaming Ireland for further guidance and support.
Technical Support
For technical issues or concerns regarding our gaming machines, please contact us directly. We'll do our best to troubleshoot the issue with you over the phone or via email.
We recommend having your device's operating system, browser version, and any relevant logs ready when reporting a technical issue.
Complaint or Dispute Guidance
If you have a complaint or concern about an issue not addressed by us directly, please reach out to our support team for further assistance. We strive to resolve all complaints in a fair and timely manner.
We also provide the option of escalating your case through the Gambling Regulatory Authority (GRAI).
